The 21st century GP has a wide array of electronic services to choose from, but how can these different services interact to provide the very best service to patients? In this fictional narrative, we follow an imaginary patient's journey through the pioneering services available at the ultimate electronic GP practice.

Relinquishing control of your appointments book may feel like a brave step, but more and more GP practices are discovering significant business benefits from enabling patients to self-book online.

A revolutionary new system giving patients electronic access to their medical records is proving that sharing information can significantly improve the doctor-patient relationship.

Raising patients’ awareness is essential if new electronic services are to deliver their full benefits to a practice. Here we summarise the experience and advice of some of those who have been through the learning curve.